Qinph Privacy Policy – Our Commitment to Protecting Your Personal Data

This Privacy Policy explains how qinph ("us", "our platform") collects, uses, stores and protects your personal information when you use the qinph.net website or any related services we offer.

Qinph takes the privacy of every user on our platform seriously. We believe you have the right to know exactly what information we hold about you and how it is used. This policy is written in plain language because we want you to truly understand it — not just provide a lengthy, tedious legal document.

By registering an account or continuing to use the qinph platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.

Qinph only collects information that is strictly necessary for platform operations, identity verification, transaction processing, and legal compliance. The following are the categories of data we collect:

We do not collect sensitive information such as biometric data, medical records, or political affiliations except where required by law, with clear prior notice to you.

Qinph uses collected data solely for the stated purposes and will not use it for any other purpose without your knowledge. The purposes for data use are as follows:

• Account management — processing registration, identity verification (KYC), and the management of your active account on qinph.
• Transaction processing — verifying and securely processing all deposits, withdrawals, and other financial transactions.
• Platform Security — detecting and preventing fraud, unauthorized access, money laundering, and other suspicious activity.
• Service improvement — analysing usage patterns in aggregate (without identifying individuals) to improve platform functionality and experience.
• Service communications — sending important notices related to your account, transactions, policy changes, and security information.
• Marketing communications — sending promotional information and special offers to users who have given consent. You may opt out of marketing emails at any time.
• Legal compliance — fulfilling reporting and disclosure obligations required under applicable Malaysian law.

Qinph does not sell user personal data to any third party. However, in the course of operating the platform, we may need to share data with certain parties under limited and controlled circumstances:

• Payment service providers — banks, e-wallet operators, and payment processors required to securely process your financial transactions.
• Third-party game providers — licensed gaming companies providing games on the qinph platform, only to the extent required for game functionality.
• Technology service providers — companies supporting the platform's technical infrastructure, subject to strict data protection agreements.
• Legal authorities — government agencies, courts, or enforcement bodies when required by law or a valid court order.

All third parties working with qinph are required to comply with data protection standards equivalent to ours. They are not permitted to use your data for any purpose beyond what has been agreed upon.

Qinph continuously invests in security infrastructure to ensure your data is always protected. Key security measures we have implemented include:

• 256-bit SSL encryption for all data transmitted over the internet between your device and qinph servers.
• Hashed password storage using modern cryptographic algorithms — meaning qinph itself cannot read your account password.
• Two-factor authentication (2FA) available and recommended for all user accounts as an additional layer of security.
• 24/7 system monitoring by our internal IT security team to detect and respond to any threats promptly.
• Regular penetration testing conducted by independent third parties to identify and patch security vulnerabilities before they can be exploited.
• Role-based access control ensuring that only authorized personnel can access user data based on their job responsibilities.

While we work hard to protect your data, no security system can be guaranteed 100% breach-proof. You also play an important role in keeping your own account secure by using a strong password and never sharing your login credentials with anyone.

Qinph uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login, session security, and account settings. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collecting information on how users interact with the platform (e.g., most frequently visited pages) for improvement purposes. Data is collected in aggregate and without identifying individuals.
• Functional Cookies — storing your personal preferences such as preferred language, display settings, and login details to streamline repeat visits.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain functions of the qinph platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the data protection principles we adhere to, you have the following rights regarding your personal data at qinph:

Qinph retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law:

• Active account data — retained for the duration your account is active and for a reasonable period following account closure.
• Financial transaction records — retained for seven (7) years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC Data — retained for the duration the account is active and for at least five (5) years after account closure in accordance with regulatory requirements.
• Support communication logs — retained for two (2) years for reference and dispute resolution purposes.
• Technical usage data — retained for a maximum of twelve (12) months for analytics and security purposes.

Once the retention period expires, data will be securely deleted or anonymised using methods that ensure the individual's identity cannot be recovered.

The qinph platform is strictly for adult users aged 18 years and above. qinph does not intentionally collect, process or store any personal information from individuals under the age of 18.

If we discover that data from minors has been unknowingly collected due to false information provided during registration, we will:

• Closing the account in question immediately.
• Deleting all personal data related to that individual from our systems.
• Taking appropriate steps to prevent similar incidents in the future.

Qinph reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer.

When we make significant amendments, we will:

• Displaying a clear notice on the qinph platform homepage.
• Sending a notification email to your registered email address.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the qinph platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

If you have any questions, concerns or complaints regarding this Privacy Policy or how qinph handles your personal data, do not hesitate to contact us:

• Live Chat: Available 24/7 via the chat icon on the qinph platform — the fastest way to get answers.
• Privacy Email: [email protected] (displayed as plain text only for security purposes)
• FAQ: Visit page FAQ us for answers to general questions about privacy and account security.

We are committed to responding to all privacy-related inquiries within three (3) working days. For more complex complaints requiring in-depth investigation, we will contact you to provide updates within a reasonable timeframe.